At Nestex Consultants, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Nestex Consultants Services.

Not Satisfied? Let us know!

If you’re not satisfied with the service, simply write an email to consultants@rietway.com or contact on 9325750039 to initiate the refund process. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48 hours.

Refund Policy

When a payment of fee is made to Nestex Consultants, the fees paid in advance is retained by Nestex Consultants in a client account. Nestex Consultants will earn the fees upon working on a client’s matter. During an engagement, Nestex Consultants earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Nestex Consultants shall be liable to refund only upto the fee paid by the client.

Procedure for Requesting Refund

Refund request can be initiated by contacting our executive and writing an email to us. To request a refund, please request a refund by writing an email to us. All refund requests must be made within 30 days of purchase. Refund request over 30 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.

Change of Service

If you want to change the service you ordered for a different one, you must request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Nestex Consultants account. You can use the balance credit for any other Nestex Consultants service.

Standard Pricing

Nestex Consultants has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Nestex Consultants due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. Nestex Consultants is not responsible or liable for any other cost incurred by the client related to the completion of the service.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Nestex Consultants service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Nestex Consultants does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by Nestex Consultants Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

Nestex Consultants shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

Cancellation Fee

At Nestex Consultants we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Nestex Consultants orders.